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Key Responsibilities

  • Paying and receiving of cash instruments to customers.
  • Validation of cash transactions.
  • Maintain adequate cash in till and evacuate excess cash
  • Ensure adequate security of cash in the till.
  • Reconciliation of cash: Balancing of cash, initiating till closure
  • Analyse, resolve and escalate customer complaints as appropriate.
  • Cross selling of bank products.
  • Manage revenue collection.
  • Adherence to AML and KYC in order to mitigate against risks


The Person

The successful candidates should have the following requirements: 

  • A university degree from a recognized institution
  • At least one (1) years' experience in Banking Operations, Digital Financial Services, Customer Care or Sales in a structured Institution.
  • Excellent interpersonal and communication skills with the ability to network and develop strong business relations. 
  • Strong customer focus, the ability to analyze and solve problems, think creatively and innovate. 
  • Flexible, resilient, energetic and dynamic.
  • Ability to work under pressure and meet short deadlines.


REQUIRED APPLICATION DOCUMENTS 

  1. Your updated CV
  2. Degree certificate.
  3. A copy of your National ID